At Repair Pro Service, accessible from our website and through our booking platforms, one of our main priorities is the privacy of our visitors and customers. This Privacy Policy document contains types of information that is collected and recorded by Repair Pro Service and how we use it.

If you have additional questions or require more information about our Privacy Policy, do not hesitate to contact us.

1. Information We Collect

We collect several different types of information for various purposes to provide and improve our appliance repair and maintenance services to you.

Personal Data

While using our Service or booking a repair appointment, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you. Personally identifiable information may include, but is not limited to:

• First name and last name
• Physical address (Service address for on-site technical repairs)
• Email address
• Phone number

Appliance & Diagnostics Data

To deliver accurate repair services, we collect information regarding the household appliances requiring inspection or maintenance, including:

• Appliance brand, model, and serial number
• Reported issues, error codes, and malfunction history
• Photographs or notes taken by technicians during the service call

Usage Data

When you access our website, we may also collect information on how the website is accessed and used. This may include your computer's Internet Protocol address (IP address), browser type, browser version, the pages of our website that you visit, the time and date of your visit, and other diagnostic data.

2. How We Use Your Information

Repair Pro Service uses the collected data for various professional operational purposes:

• To schedule, confirm, modify, and dispatch technicians for on-site repair appointments.
• To provide customer support, respond to price quotes, and manage service inquiries.
• To process invoices, collect payments, and manage transactional billing.
• To send you transactional notifications, including SMS or email status updates regarding your technician's estimated arrival time.
• To monitor the usage of our website and improve user experience.
• To detect, prevent, and address technical, functional, or fraudulent issues.

3. Disclosure & Data Sharing

We may disclose your personal information only under the following strictly managed scenarios:

• Service Providers: We may employ third-party companies and individuals to facilitate our service (e.g., payment processors, customer communication software, route optimization tools). These third parties have access to your Personal Data only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.
• Legal Requirements: Repair Pro Service may disclose your Personal Data in the good faith belief that such action is necessary to comply with a legal obligation, protect and defend the rights or property of the company, or protect the personal safety of users or the public.

4. Security of Data

The security of your data is of critical importance to us. We implement standard commercial physical, administrative, and technical safeguards to secure your personal details and service history. However, please remember that no method of transmission over the Internet, or method of electronic storage, is 100% secure. While we strive to use commercially acceptable means to protect your Personal Data, we cannot guarantee its absolute security.

5. Data Retention

Repair Pro Service will retain your Personal Data only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use your information to the extent necessary to comply with our legal obligations (for example, if we are required to retain your data to comply with applicable tax or business record laws), resolve disputes, and enforce our legal agreements and policies.

6. Your Privacy Rights

Depending on your jurisdiction, you may have rights that allow you to access, correct, delete, or limit the use of your personal information. If you wish to be informed about what Personal Data we hold about you, or if you want it to be removed from our active operational systems, please contact us using the details below.

7. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Effective Date" at the top of this document. You are advised to review this Privacy Policy periodically for any changes.

8. Contact Us

If you have any questions about this Privacy Policy or wish to request an update to your information, please contact us: